This course seeks to provide the student with the tools and learning of the 8D methodology for problem solving and its application through different exercises developed during the class. This methodology includes the following elements:

• D1 – Team formation
• D2 – Definition of the problem
• D3 – Implementation of containment actions
• D4 – Identification of the root cause
• D5 – Development and verification of solutions
• D6 – Implementation of corrective actions
• D7 – Prevention of recurrence of the problem
• D8 – Team Recognition

At The End Of The Course You Will Be Able To

• Learn and apply the 8D process and supporting tools through hands-on working sessions.
• Understand and use of the 8D methodology approach for problem solving.
• Learn to describe the problem statement in terms the who, what, where, when, why, how, and how many (5W2H) for the problem.
• Define and implement containment actions to isolate the problem.
• Identify all applicable causes that could explain why the problem occurred.
• Define and implement corrective actions (CA).
• Take permanent corrective actions, so that the problem does not come back again.
•  Apply the knowledge acquired to solve real case situations throughout the class.

Course Content

1. Root Cause Analysis Concepts
   • Cause and effect relationship
   • Contributing factors
   • Understanding a problem-solving vs a continues improvement opportunity
   • Case study
2. D1 – Team formation
   • The importance of defining a team
   • How to select the appropriate personnel
   • Skills to consider when putting together the team.
3. D2 – Definition of the problem
   • Applying the 5W+H concepts the who, what, where, when, why, how, and how many (5W2H) for the problem.
   • Analytical tools
     • Data Collection
     • Control Charts
     • Check sheets.
     • Paretto Charts
     • Flowcharts
     • Histograms
     • Characterizing the Problem
     • IS/IS NOT
   • Defining the problem statement
   • Common issues when defining the problem
   • Case Study
4. D3 – Implementation of containment actions
   • Considerations when implementing containment actions.
   • Choosing the appropriate containment actions
5. D4 – Identification of the root cause
   • Root cause identification tools
     • Brainstorming
     • Cause and effect diagram
     • The 5 Whys
   • Analyzing and understanding data
     • Data types
     • Affinity data analysis
       • Regression analysis
       • Probability techniques
         • Sampling
         • Probability distribution identification
   • Developing and validating Hypothesis
6. D5 – Development and verification of solutions
   • Confronting solutions to IS/IS NOT
7. D6 – Implementation of corrective actions
   • Assessing the solution paths
   • Decision matrix
   • Mistake proofing methods
8. D7 – Prevention of recurrence of the problem
   • Verification of effectiveness
   • Preventive actions
   • Confirming solutions
9. D8 – Team Recognition